Policy: Items may be exchanged or returned without a return handling charge, less shipping, for any reason, so long as the below conditions are followed. Items returned without an RGA number and Return Form will be accessed a 15% re-stocking fee for us to research this information for you. Special order items may be subject to a 15% return fee. Items thought to be defective are subject to each vendors individual warranties. No warranty is expressed or implied by Red Diamond. You may wish to contact these companies direct to confirm warranty and return procedures or you can contact us for assistance.   

1. All returns or exchanges must be made within 30 days of shipment. Items must be new and unused and in original packaging. Packages must contain all accessories, booklets, warranty cards, etc.

2. Even if your item was drop-shipped by one of our vendors, all returns must be made to:

Red Diamond Uniform & Police Supply, Inc., Returns, RGA# (the number issued you) 4437 Mahoning Ave., Youngstown, Ohio 44515.

We are not responsible for items returned to any of our vendors in error. 

Unless a wrong item was shipped in error by us, you are responsible for paying shipping charges for returning merchandise to Red Diamond. Original shipping costs to you are not refundable. We strongly suggest using UPS or Insured US Mail with signature required and that you keep your receipts. In cases of lost items shipped via UPS/USPS, the sender must make a claim with the shipper. We can not do it for you and obviously we can't issue a credit until the items show up.  

3. A "Returned Goods Authorization" (RGA) number must be issued by Red Diamond, which can be done by email or phone. 

4. Return Form: The following information will be needed to process your return quickly and easily. You may cut and paste this are into Word, Wordpad, etc. for your convenience:

Name:

Address: 

Credit Card Used and Expiration:

Receipt or Invoice Number (helpful but not necessary):

Reason for return:

If this an exchange, what size or item is it being exchanged for:

Thank You!